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Why purchase from us?
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FAQ

FAQ

What methods of payment do you accept?
We accept Visa, Mastercard and Paypal.

What do I do if I have problems with my order?
If you find a problem with your order, please contact us immediately. Our customer service will work with you to solve any problems that you have. Please remember; Customer Satisfaction is our #1 goal. Please see our Contact Us page to select the best method for you to contact us.

How do I send a picture for orders requiring one?
There are two methods for sending us the picture:

1. You can email your digitized picture in jpeg format (send to Help @ Our Pet Memorial Urns.com). Please reference your order # when you email us the picture.

2. You can mail the picture to us at:

RMH ONLINE
6699 Fox Centre Parkway
Suite 445
Gloucester, VA 23061

Of course the original will be returned with your completed memorial.

Is your site secure?
Yes!, of course it is. Our site is hosted on a secure server and the checkout process is encrypted for your protection.

What if I am looking for an item that you don't currently carry?
Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for, please contact us with the product name and description and we will try to locate it for you. We have an array of contacts and we are sure we will be able to locate most items.

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